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Privacy —

Effective Date: 6, September 2025
Last Updated: 6, September 2025

1. Introduction

ENTROPIC STUDIO PTY LTD (ACN 690 741 309) ("we", "us", "our", or "Company") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

2. Information We Collect

2.1 Information You Provide Directly

We may collect information you voluntarily provide when you:

  • Contact us through our website or email
  • Engage our services
  • Request a consultation or quote
  • Subscribe to updates or communications

This information may include:

  • Name and business name
  • Email address
  • Phone number
  • Business address
  • Project requirements and specifications
  • Payment information (processed through secure third-party providers)

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Referring website
  • General geographic location

2.3 Project-Related Information

During service delivery, we may access or process:

  • Business data and documentation
  • System credentials and access information
  • Technical specifications
  • User data within your systems (only as necessary for service delivery)

3. How We Use Your Information

We use collected information for:

  • Providing and managing our services
  • Communicating about projects and deliverables
  • Processing payments and invoicing
  • Responding to inquiries and support requests
  • Improving our services and website
  • Complying with legal obligations
  • Protecting our legal rights and interests

4. Legal Basis for Processing

We process your personal information based on:

  • Contractual necessity - to perform services you've engaged
  • Legitimate interests - to operate and improve our business
  • Consent - where you've provided explicit consent
  • Legal obligations - to comply with applicable laws

5. Information Sharing and Disclosure

5.1 We Do Not Sell Your Information

We do not sell, rent, or trade your personal information to third parties.

5.2 Service Providers

We may share information with trusted service providers who assist in:

  • Payment processing
  • Cloud hosting and storage
  • Email communications
  • Analytics services
  • Professional services (legal, accounting)

All service providers are contractually obligated to protect your information and use it only for providing services to us.

5.3 Legal Requirements

We may disclose information if required by:

  • Law or legal process
  • Government authorities
  • To protect our rights, property, or safety
  • To prevent fraud or illegal activities

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business assets.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction, including:

  • Encryption of data in transit
  • Secure storage systems
  • Access controls and authentication
  • Regular security assessments
  • Confidentiality agreements with personnel and contractors

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Project-related data is typically retained for 7 years for legal and tax purposes, unless longer retention is required by law or contract.

8. Your Rights and Choices

8.1 Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections to inaccurate information.

8.2 Deletion

You may request deletion of your personal information, subject to legal obligations and legitimate business needs.

8.3 Data Portability

Where applicable, you have the right to receive your personal information in a structured, commonly used format.

8.4 Withdrawal of Consent

Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

8.5 Marketing Communications

You may opt-out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.

9. Third-Party Services and Links

9.1 Third-Party Tools

In providing our services, we may use various third-party tools and platforms. Each has its own privacy practices, and we encourage you to review their policies.

9.2 External Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain website functionality
  • Analyze website usage
  • Improve user experience

You can control cookies through your browser settings, though some website features may not function properly if cookies are disabled.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in accordance with applicable law.

12. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.

13. Australian Privacy Principles

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This policy is intended to comply with our obligations under Australian privacy law.

14. Updates to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the top indicates the most recent revision. We encourage you to review this policy regularly.

15. Contact Information

For questions, concerns, or to exercise your rights regarding this Privacy Policy, please contact:

ENTROPIC STUDIO PTY LTD
ACN: 690 741 309
Email:
Address: Suite 290, 20-40 Meagher St, Chippendale NSW 2008

16. Complaints

If you believe we have breached your privacy rights, please contact us immediately. If you're not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.